Vidyard Subprocessor List
Last modified: October 1, 2026
This list identifies the subprocessors currently engaged by Vidyard and authorized to process personal data.
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Subprocessor
Purpose
Subprocessor Location
Amazon Web Services, Inc.
Hosting & Video Transcription Services
USA
Buildscale (US) Inc.
Customer Support
USA
Brightcove, Inc. Zencoder
Video Encoding
USA
Datadog, Inc.
Platform Logging & Monitoring
USA
EdgeNext North America Corporation (formerly Edgecast Canada ULC)
Content Delivery Network
USA
Eleven Labs Inc.
Voice generation (for customers who use AI Avatars) & Video Transcription Services
USA
Base Tech Inc. (EverAfter)
Platform implementation and onboarding
USA
Fastly, Inc.
Content Delivery Network
USA
Google Workspace
Email and Cloud Storage
USA
Heap, Inc.
Platform Analytics
USA
HeyGen Technology Inc.
Creation of an AI Avatar and related videos (for customers who use AI Avatars)
USA
Intercom R&D Unlimited Company
Customer Support (only when customer support is requested and personal data is shared)
USA
Knock Labs, Inc.
Event Notifications Service
USA
Ninja Partners, Inc.
Customer Support and Content Management
USA, Philippines
OpenAI, LLC
Artificial Intelligence Enabled Functionality (Only for customers who use AI features and functionality)
USA
Rev.com, Inc.
Video Transcription Services
USA
Slack Technologies, Inc.
Communications Platform
USA
Secoda Inc.
Data Catalog
USA, Canada
Tray.io
Cloud Based API Integration Platform (Only for customers who require integrations using Tray)
USA
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