Service Cloud
Integration
Video in Service Cloud gives you faster,
smarter customer support
Today's customers expect to find answers and get support on their terms. Vidyard helps support teams deliver faster, smarter more personalized customer support through the power of video and viewer analytics.
Close Cases Faster
Send Videos
Send the best, most relevant support videos to customers right from the Service Cloud case log.
Compile Playlists
Browse the video library and choose the how-to and support videos to create a custom playlist.
Personalize
Add a personal greeting message to build a rapport with support customers.
Deliver Smarter Support
Video Behaviour
Add video behavior to Service Cloud case logs to arm support reps with valuable content.
Viewer History
Identify which videos a customer has watched before recommending their next step to resolution.
Measure The Impact of Video on Support
Run Reports
Run reports and build dashboards to understand which videos result in the fastest case resolution times.
Other Salesforce Integrations.
